Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.Īll content should be genuine and unique to the guest. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Promotional content will be removed and issues concerning ’s services should be routed to our Customer Service or Accommodation Service teams.Ĭontributions should be appropriate for a global audience. Please don’t include personal, political, ethical, or religious commentary. The most helpful contributions are detailed and help others make better decisions. They are also applicable regardless of the sentiment of the comment.Ĭontributions should be travel related. These guidelines and standards aim to keep the content on relevant and family-friendly without limiting expression of strong opinions. We sometimes show external review scores from other well-known travel websites. If you like, you can sort and/or filter them (by time of year, review score, etc.). When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.Īn Accommodation may choose to reply to a review. Any violation of our review guidelines.if the writer is claiming to be someone else) Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence.emails, phone numbers or credit card info) Personal or sensitive information (e.g.However, we won’t display any review that includes or refers to (among other things): Ideally, we would publish every review we receive, whether positive or negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. To edit a review you’ve already submitted, please contact our Customer Service team. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. Stay ANYWHERE else! Great island, bad resort.Each review score is between 1-10. She then told me that I would only have to pay the resort fee for our first day, and that we would get a full refund for the 3 other days when our 3rd party booking company contacted them.Ī week later we have no refund. We politely told them of our issues, but the staff at the checkout was very rude and didn't want to hear any of it. We asked if we could have a different room, but none were available so we checked out the next morning. Our front door also didn't fit flush in the frame so you could see light coming through and you really had to "hit the sweet spot" to get it to lock, but it didn't seem really secure. We were going to just deal with it, but we kept stepping on a sharp tack under the old carpet where it met the tile so we had to wear sandals in the hotel room. So we got more new sheets which were also too small to fit on the bed. The front desk staff that night was very polite and gave us new sheets.but those were the wrong size. It was very dated and our bedding was really gross. It looked nothing like the pictures online. We checked in on a Wednesday night, had some food then got to our room. The room was terrible! If you like blood stained pillows, black curly hairs all over your sheets & mattress cover, an unsecured front door that doesn't shut/lock properly, tacks that poke your feet where the old carpet meets the tile, broken light fixtures, and pee stains on carpet.then this place is for you!
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